Common queries answered
Frequently asked Questions
We ship all orders on the same day when you place your order or the next working day latest. Delivery usually takes between 2-4 working days from the order date, depending on where you are. Of course, it could take a bit longer, depending on circumstances.
We have a 20-days return policy, no questions asked. You can have a look at it here>>.
Anyway, to make long story short, if for some reason you aren’t happy with what you have received from us, just give us a sign and we will help you organize the return.
Of course, we kindly ask you to stick to some simple rules about the condition of the product that you will send back to us, so that we can refund you – you can find them here>>.
We will also ask you kindly to cover the shipping when sending back the item. You know, we aren’t a superhuge company so we cannot afford to cover the return cost.
If we have already sent your order, it will arrive to the address you’ve submitted for delivery. However, if you want to change the address, please contact our team at email@example.com and we will do our best to change it.
However, please have in mind that sometimes courier delivery companies aren’t that flexible than we are, so there might be some delays.
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Just email us at firstname.lastname@example.org, share with us your order ID and our team will make sure you get the best customer support!
No worries, just email us at email@example.com and we will help you to change it.
At this point we can ship directly to the following countries (in alphabet order):
- Czech Republic
However, if you want us to deliver to another country, we will figure out how to do it. Just contact our customer support team at firstname.lastname@example.org and tell us where do you want us to ship your order to.
Yes, of course – we are not a marketplace! You will get everything in one package, unless you have ordered items that just don’t fit in our bags. In this case we will split the order, but if there are any additional courier charges related to this, we will cover the difference and won’t charge you anything on top!